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We make no apologies for the size of the list; it illustrates the fact that the UKQCS system is the most comprehensive available, yet avoids the trap of being too large to be of use.
The list comprises the six sections of the UKQCS manual, administration, care, catering, housekeeping, maintenance and personnel.
Contents – Administration Section A0050 Access to Information Policy and Procedure A0100 Accident Reporting Policy and Procedure A0200 Action Planning Policy and Procedure A0300 Administration Management Protocol A0400 Administration Audit and Action Plan A0500 Administration Communication and Action A0600 Archiving, Disposal and Storing of Records Policy and Procedure A0700 Auditing Policy and Procedure A0750 Banking Record A0800 Business Expenses Policy and Procedure A0810 Business Gifts Policy and Procedure A0850 Business Plan A0900 Communication Policy and Procedure A1000 Complaints, Suggestions and Compliments Policy and Procedure A1050 Computer Email and Internet Usage Policy and Procedure A1060 Covering letter – Handbook issue and Key Worker A1100 Daily Communication Meetings Policy and Procedure A1200 Document Publication Policy and Procedure A1250 Document Version Control Policy and Procedure A1300 Emergency Communication Policy and Procedure A1400 Financial Administration Policy and Procedure A1600 General Management Protocol Policy and Procedure A1650 Hazard Reporting Policy and Procedure A1700 Health & Safety Policy and Procedure A1800 Information Pack Policy and Procedure A1750 Health and Safety Training Policy and Procedure A1810 Management and Prevention of Violence at Work Policy and Procedure A1900 Management Meetings Policy and Procedure A2000 Missing Client Policy and Procedure A2050 Monitoring and Checking Policy and Procedure A2100 Monitoring of Business Communications Policy and Procedure A2200 Notification to CSCI Policy and Procedure A2270 Monitoring of Business Performance Policy and Procedure A2300 Purchasing Policy and Procedure A2400 Quality and Quality Assurance Policy and Procedure A2500 Quality Meetings Policy and Procedure A2600 Receipt of Delivered Goods Policy and Procedure A2650 Risk Assessment Policy and Procedure A2670 Safer Places Policy and Procedure A2700 Serious Incident Notification Policy and Procedure A2710 Service User Register – Care Home A2750 Service Users/Relatives Meetings Log – Care Home A2790 Service User’s Daycare Contract A2800 Service User’s Finances Policy and Procedure A2900 Sample Care Home’s Service Users’ Handbook A3000 Statement of Account Policy and Procedure A3100 Stock Control Policy and Procedure A3150 Suggested letter to Families pre-RDB accreditation – new clients A3170 Tender information Policy and Procedure A3200 Valuables Inventory Policy and Procedure A3250 Visitors’ Policy and Procedure A3300 Volunteers Policy and Procedure A3350 Workplace Environment Policy and Procedure A3400 Witnessing of Documents Policy and Procedure Return to Top C0100 Access to NHS Services Policy and Procedure C0120OP Admission Pack A – Pre-Admission (Older people) C0140OP Admission Pack B – Admission and Care Planning (Older People) C0300 Advocacy Policy and Procedure C0400 Avoidance of Abuse Policy and Procedure C0500 Bathing Policy and Procedure C0550 Blood Spillage Policy and Procedure C0600 Care and Daily Living Policy and Procedure C0700 Care Audit and Action Plan C0800 Care Communication and Information Policy and Procedure C0850 Care Forms (Misc) C0900 Care Management Protocol C1100 Changes in Health State Policy and Procedure C1200 Choice of Carer Gender Policy and Procedure C1300 Choice Policy and Procedure C1400 Confidentiality Policy and Procedure C1500 Continence Management Policy and Procedure C1600 Daily Communication Meetings Policy and Procedure C1700 De-escalation Policy and Procedure C1800 Death and Dying Policy and Procedure C1900 Diabetes Policy and Procedure C2050 Discharge Pack C2300 Family Satisfaction Survey Policy and Procedure C2400 Feeding Policy and Procedure C2500 Fluid Intake/Output and Positioning Chart C2700 Food and Nutrition Policy and Procedure C2750 The Geriatric Depression Scale C2800 GP and Visiting Professionals Policy and Procedure C2900 Infection Control Policy and Procedure C3000 Intermediate Care Policy and Procedure C3100 Key Worker Policy and Procedure C3200 Medical Emergency Policy and Procedure C3300 Medical Stock Sheet C3400 Medications Policy and Procedure C3450 Mental Capacity Act Policy and Procedure C3500 Mental Health Regulations 1983 – Policy and Procedure C3600 Mobility Policy and Procedure C3650 Care Plan Review C3700 Moving and Handling Checklist C3720 Named Nurse Policy and Procedure C3750 National Service Framework Policy and Procedure C3800 Needlestick Policy and Procedure C4000 Nutrition Policy and Procedure C4050 Oxygen Use Policy and Procedure C4100 Pain Management Policy and Procedure C4150 Participation Policy and Procedure C4170 PEG Feed Policy and Procedure C4200 Personal Shopping Policy and Procedure C4220 Care Home – Position and Turns Chart C4300 Pre-admission and Admission Policy and Procedure C4400 Pressure Sore Management Policy and Procedure C4500 Principles of customer care / philosophy of care C4600 Privacy Policy and Procedure C4650 Professional Health Worker Satisfaction Survey C4700 Promotion of Recreational Activities Policy and Procedure C4800 Record of Challenging Behaviour C4820 Rehabilitation Policy and Procedure C4900 Restraint Policy and Procedure C4920 Resuscitation Policy and Procedure C5000 Review Assessment Policy and Procedure C5100 Review of Care Policy and Procedure C5150 Risk Taking Policy and Procedure C5200 Service User Care Planning Notes C5300 Service User Care Planning Policy and Procedure C5400 Service User Communication with Organisation Policy and Procedure C5500 Service User Satisfaction Survey Policy and Procedure C5600 Service Users with Communication Difficulties Policy and Procedure C5650 Sex and Sexuality Policy and Procedure C5800 Specialist Needs Policy and Procedure C6000 Weekly Continence Review C6200 Wound Care Management Policy and Procedure Return to Top K0100 Catering Audit and Action Plan K0200 Catering Cleaning Schedule and Audit K0300 Catering Communication and Action K0310 Catering Hazard Analysis (HACCP) Policy and Procedure K0400 Catering Management Protocol K0500 Catering Policy and Procedure K0600 Catering Stock Sheet K0700 Catering Uniforms Policy and Procedure K0800 Cross Contamination between Care and Catering Policy and Procedure K0900 Food Hygiene Policy and Procedure K0910 Food Storage Temperatures Policy and Procedure K1000 Kitchen Cleaning Schedule K1100 Menu Choice Policy and Procedure K1200 Personal Hygiene Policy and Procedure K1250 Supply of Service User’s Own Food Policy and Procedure Return to Top Contents - Housekeeping Section H0100 Additional Cleaning Duties H0200 Cleaning Stock Sheet H0400 Dilution of Chemicals Policy and Procedure H0600 Dry Cleaning Record H0800 Housekeeping Audit and Action Plan H0900 Housekeeping Cleaning Schedule and Audit – Forms H1000 Housekeeping Communication and Action H1100 Housekeeping Management Protocol H1200 Housekeeping Policy and Procedure H1300 Laundry Cleaning Schedule and Audit Forms H1400 Laundry Communication and Action H1500 Laundry Policy and Procedure H1600 Linen Stock Sheet H1800 Room Cleaning Checklist Return to Top Contents – Maintenance Section M0100 Accommodation Standards Policy and Procedure M0200 Daily Maintenance Details and Timesheet M0300 Electrical Safety Policy and Procedure M0310 Fire Alarm Response Policy and Procedure M0400 Fire Equipment Policy and Procedure M0420 Fire Safety Policy and Procedure M0450 Legionella Policy and Procedure M0480 Lift Safety Policy and Procedure M0470 Lifts and Hoists Policy and Procedure M0500 Maintenance Audit and Action Plan M0600 Maintenance Communication and Action M0700 Maintenance Management Protocol M0800 Maintenance Policy and Procedure M0900 Room Call Policy and Procedure M1000 Room Temperature Control Policy and Procedure M1100 Security Policy and Procedure M1110 Service Equipment Maintenance Policy and Procedure M1200 Visiting Contractors Policy and Procedure M1300 Water Temperature Policy and Procedure M1400 Window Security Policy and Procedure Return to Top P0100 Absenteeism Policy and Procedure P0300 Agency Staff Policy and Procedure P0400 Alcohol and Drugs Policy and Procedure P0500 Annual Holiday Policy and Procedure P0600 Anti-Bullying Policy and Procedure P0700 Casual (“Bank”) Workers Policy and Procedure P0750 Changes to Contract Hours P0800 Code of Conduct for Social Care Workers P0850 Covering letter – issue of employee’s handbook P0810 CRB/Disclosure Policy and Procedure P0900 Disabled Workers Policy and Procedure P1100 Discipline Policy and Procedure P1200 Employee’s Appearance Policy and Procedure P1400 Sample Care Home’s Employee Handbook P1420 Employee Satisfaction Survey P1450 Employee Termination Record Keeping Policy and Procedure P1500 Policy and Procedure – Equality and Diversity Policy and Procedure P1600 Family Leave Policy and Procedure P1620 First Aid Policy and Procedure P1650 Flexible Working Policy and Procedure P1700 Grievances Policy and Procedure P1750 Health and Fitness Questionnaire P1760 Harassment Policy and Procedure P1800 Induction Policy and Procedure P1820 Job Description – Activities Co-ordinator P1850 Job Description – Administrator P1900 Job Description – Carer P2000 Job Description – Chef/Cook P2150 Job Description – Deputy Manager P2170 Job Description – Domestic/Cleaner P2200 Job Description – Housekeeper P2210 Job Description – Kitchen Assistant/Cleaner P2220 Job Description – Laundry P2230 Job Description – Maintenance/Handyman P2240 Job Description – Painter and Decorator P2250 Job Description – Person Responsible P2300 Job Description – Registered Manager P2400 Job Description – Registered Nurse P2500 Job Description – Registered Provider P2530 Job Description – Senior Carer P2550 Management of Stress Policy and Procedure P2600 Basic (Ordinary) Maternity Leave Policy and Procedure P2610 Memo to all Employees regarding Disciplinary Policy P2700 Minimum Wage Policy and Procedure P2800 Moonlighting Policy and Procedure P2900 Notice Periods Policy and Procedure P3000 Obtaining Medical Reports Policy and Procedure P3100 Part-Time Employees Policy and Procedure P3200 Development Appraisal Policy and Procedure P3230 Person Specification – Carer P3300 Personnel Management Protocol P3500 Personnel Communication and Action P3400 Personnel Audit and Action Plan P3600 Poor Performance Policy and Procedure P3700 Public Holidays Policy and Procedure P3750 Recruitment of Ex-offenders Policy and Procedure P3800 Recruitment Pack – Recruit Specification P3900 Recruitment Pack – Individual Applicant Pack P4000 Recruitment Pack – Induction and Job Start P4100 Recruitment Policy and Procedure P4200 Redundancy Policy and Procedure P4400 Sickness Absence Policy and Procedure P4500 Smoking at Work Policy and Procedure P4550 Staff Levels Policy and Procedure P4600 Staff Loans and Advances Policy and Procedure P4650 Staff Retention Policy and Procedure P4700 Staff Rota Policy and Procedure P4800 Statement of Main Terms and Conditions of Employment – Variation P4900 Statutory Time Off Policy and Procedure P4910 Secure Storage, Handling, Use, Retention & Disposal of Disclosures and Disclosure Information Policy and Procedure P4920 Supervision Policy and Procedure P5100 Temporary Workers Policy and Procedure P5200 Training Event Attendance Record P5300 Training Policy and Procedure P5400 Whistleblowing Policy and Procedure P5500 Working Alone Policy and Procedure P5600 Working Time Regulations Policy and Procedure Return to Top |
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