|
|
UKQCS services in Quality Assurance supportUKQCS defines Quality as: The provision of care and support to service users and their families which is in accordance with the clearly identified individual wishes of the service user (or their appointed advocate where it is clearly identified that the service user is unable or unwilling to express their wishes), fully supporting their human rights, within the confines of legal and fiscal constraints. Quality Assurance is the system for checking that the defined quality is being consistently achieved, and providing information to manage any deviations from the defined standard, and also provide information to support continuous improvement of all services. For those Providers with existing quality management and assurance systems, UKQCS can provide consultancy support to develop the systems to their fullest potential, and coach and train employees in the sue of the systems. Alternatively, the UKQCS Care Quality Management System combines all of the policies and procedures required to manage a Care Home or a domiciliary business, together with simple but effective output quality measuring tools, and audits to regularly review the systems which research and best practice indicate as being those that deliver quality outcomes. Last, but by no means least, the system includes a range of management policies and processes which ensure that the quality assurance Plan - Do - Check - Act cycle is completed, and that continuous improvement becomes a reality. The UKQCS Care Quality Management System complies with well known quality standards such as Investors in People, ISO9000:2000, RDB Star Rating, European Business Excellence Model and interRAI Following an intensive analysis of the system, the RDB Star Rating accreditation body approved the UKQCS Care Quality Management System as one of only three successful candidates of support system for clients of RDB. Full implementation of the UKQCS Care Quality Management System will significantly enhance the chances of successful accreditation, or improvement of accreditation level. The level of support offered by UKQCS, during system implementation, accreditation and follow-through was picked out for favorable comment by RDB. UKQCS fully support the RDB philosophy of continuous improvement, and the system and the support around it is designed to allow clients to continuously improve their compliance with legislation and best practice Key Benefits of quality management
UKQCS's capabilities
|
|
